Frequently Asked Questions

GENERAL FAQ

WHAT HAPPENS WHEN I REACH MY DATA LIMIT BEFORE THE END OF THE MONTH?

 If you reach or exceed your data cap then your broadband connection will be halted. When you hit your data limit you have the choice to upgrade to the next tariff, purchase a data bolt-on or you can wait until your data refresh date on the 1st of the month. It is worth noting that no reduced speed option is available.

HOW DO I KNOW I’LL RECEIVE THE SPEEDS QUOTED?

In common with all other broadband technologies, quoted speeds are ‘up to’ and not guaranteed. Having said that, research has shown that satellite broadband speeds are on average closer to quoted than any other technology available.

HOW FAST IS SATELLITE BROADBAND?

Depending on your location in the Mpumalanga, we offer speeds up to 30 Mbps. The speed will vary according to the ‘busyness’ of the network at any given time and typically during peak hours (5-11pm in Mpumalanga) speeds may drop down into the low single figures for a time.

IF I’M IN A CONTRACT, CAN I STILL CHANGE PLANS?

We recommend you contact your existing provider to determine the terms of your current contract and if there are any exit fees or disconnection charges. Depending on your plan, it may still be more cost effective to change plans and pay the exit / disconnection fees.

HOW CAN I CANCEL MY ACCOUNT?

Simply call our customer support team, or contact us and we’ll check your contract then make the necessary arrangements. Don’t forget that if you’re a new customer you are protected by our 14-day cooling-off period.

CAN I GET A STATIC IP ADDRESS ON MY RICHDAD BROADBAND SERVICE?

It is worth noting that due to the way the service is configured, we must assign the IP address dynamically (DHCP) to the router connected. Essentially, we cannot statically assign the IP address to the PC or router connected to the terminal. If none of that makes much sense or you need more information, we’d definitely recommend that you contact one of our Technical Support team.

INTERNET FAQ

WHAT CAN I DO WITH BROADBAND THAT I COULDN'T DO WITH DIALUP?

The broadband ads don’t exaggerate when they say you’ll be able to use the Internet for things you’ve never been able to do at home before. The increased connection speed is only a part of the reason why.

SHOULD I USE WIRED OR WIRELESS CONNECTIONS?

The broadband ads don’t exaggerate when they say you’ll be able to use the Internet for things you’ve never been able to do at home before. The increased connection speed is only a part of the reason why.

HOW MUCH FASTER IS BROADBAND INTERNET, REALLY?

Cable Internet advertisements deliberately dodge the question of how fast the connection actually is. This is because connection speeds can vary widely

HOW HARD IS IT TO SHARE MY INTERNET CONNECTION?

Sharing is easy, and there are several ways to accomplish it. We recommend using a router, a piece of hardware that manages all aspects of an Internet connection and shares the connection with four or more computers.

I TRAVEL AND NEED TO ACCESS THE INTERNET FROM THE ROAD?

Access to the Internet from outside the home can be a problem for cable Internet subscribers who travel. Most cable Internet companies provide minimal or no dialup access to the Internet, or charge high prices for phoning in.

VOIP TELEPHONE FAQ

CAN I PORT ANY NUMBER?

Of course you can, we handle any number, whether is a non-geographic number, local number or international number. Just let us know how many numbers you wish to migrate and we’ll arrange for that.

HOW LONG DOES IT TAKE TO MIGRATE MY PHONE NUMBER TO VOIP BUSINESS?

Pretty much quickly, most happen within 7 days whilst others take about 10 days, it depends on your provider. We have migrated some clients in less than 72 hours, so you’re in safe hands.

WILL MY OLD PROVIDER CHARGE ME FEES FOR TRANSFERRING THE NUMBER AWAY?

If some providers are stuck in the dark ages, then they might do, but most don’t. We don’t charge to port your number to us either, so you enjoy a stress-free number porting.

WHAT IF I NEED MORE THAT ONE NUMBER, HOW MANY CAN I PURCHASE?

You can definitely buy a single number or a block of numbers. For example, if you need a block of 10 successive numbers for your business, we’ll book it for you to order.

CAN I SEND/RECEIVE FAX AND SMS?

Sure, we have SMS and Fax enabled numbers, when you get in touch with us, let one of our advisors know and well sort it out for you.

WHAT IS VOIP

VoIP stands for ‘Voice over Internet Protocol’, which basically means phone calls that are made over an internet connection rather than a phone line. VoIP can be a great way of reducing your phone bill if you make lots of phone calls. Some internet service providers now include VoIP as an optional extra when signing up for a broadband internet plan.

MY ACCOUNT FAQ

WHAT HAPPENS WHEN I REACH MY DATA LIMIT BEFORE THE END OF THE MONTH?

If you reach or exceed your data cap then your broadband connection will be halted. When you hit your data limit you have the choice to upgrade to the next tariff, purchase a data bolt-on or you can wait until your data refresh date on the 1st of the month. It is worth noting that no reduced speed option is available.

HOW DO I KNOW I’LL RECEIVE THE SPEEDS QUOTED?

In common with all other broadband technologies, quoted speeds are ‘up to’ and not guaranteed. Having said that, research has shown that satellite broadband speeds are on average closer to quoted than any other technology available.

HOW FAST IS YOUR SATELLITE BROADBAND?

Depending on your location in the UK, we offer speeds up to 30 Mbps. The speed will vary according to the ‘busyness’ of the network at any given time and typically during peak hours (5-11pm in the UK) speeds may drop down into the low single figures for a time.

IF I’M IN A CONTRACT, CAN I STILL CHANGE PLANS?

We recommend you contact your existing provider to determine the terms of your current contract and if there are any exit fees or disconnection charges. Depending on your plan, it may still be more cost effective to change plans and pay the exit / disconnection fees.

HOW CAN I CANCEL MY ACCOUNT?

Simply call our customer support team, or contact us and we’ll check your contract then make the necessary arrangements. Don’t forget that if you’re a new customer you are protected by our 14-day cooling-off period.

CAN I GET A STATIC IP ADDRESS ON MY RICHDAD BROADBAND SERVICE?

It is worth noting that due to the way the service is configured, we must assign the IP address dynamically (DHCP) to the router connected. Essentially, we cannot statically assign the IP address to the PC or router connected to the terminal. If none of that makes much sense or you need more information, we’d definitely recommend that you contact one of our Technical Support team.

NEED MORE HELP?

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013 004 0515